Return and Exchange

If you are not satisfied with an item, you can return it in its original condition for up to 30 days after receipt. If you received a defective or damaged article, please contact our customer support.

For a quick and smooth return handling, please follow these steps:

• All items must be returned within 30 days of receipt to the stated return address.
• In order to speed up the return process please place the filled out return form and the shipping order in the package.
• We kindly ask you to return the products only in the original packaging.
• Please retain the proof of postage as the whole return process may take up to 7-14 days.

Return Shipping

The return shipping costs are always to be payed by the customer¹⁾.

Return address:

Walser Logistikzentrum
Neu-Galliner-Ring 8
19258 Gallin
Germany

If you have further questions don't hesitate to contact us. Our customer service team will be happy to assist you:

Exchange

If you would like to exchange an order for another size, colour or article, we will be happy to help you. The easiest and fastest method is to return the unwanted items and place a new order for the desired items.

Refund

After we receive your return shipment, the money will be refunded in the same payment method used when ordering the product.
If you ordered with prepayment please write your account details on the return form.

Footnote

1) Please be aware that if a return is received with either no or insufficient postage, the outstanding postage and handling fees are charged to the customer.